0

Shipping Policy

WHERE WE SHIP

  • We ship to all locations within India.
  • We also provide international shipping to over 150 countries, with various shipping options available based on your preferences. 

SHIPPING CARRIER

  • Ekhaya primarily ships domestic orders through reputable logistics providers like Blue Dart and Delhivery. However, suppliers shipping directly may opt for alternative shipping methods.  
  • International orders are shipped exclusively via FedEx and DHL for reliable and efficient delivery.
  • The tracking details and carrier information associated with your order will be provided in your shipment confirmation email/SMS/WhatsApp as per suitability.

SHIPPING RATES

  • INDIA: We offer shipping all over India*. For all products shipped within India, displayed prices are exclusive of shipping costs, covering only taxes and duties.
  • INTERNATIONAL: Shipping costs will vary depending on the item purchased, as well as mode of payment and delivery location.  The final shipping cost for your order will be communicated to you in the best possible way within 24-48 hours of receiving your confirmed order. 
  • Please get in touch with our Concierge at +919833877887 or write to us at support@ekhayahomes.in for details on cost effective international shipping.

SHIPPING TIME

  • Please note that lead times for processing may vary for each product, as some are ready to ship while others are made to order. For specific lead time information, kindly refer to the product details section.
  • Items in stock and shipping from our warehouse are usually processed within 2-4 business days.  
  • For custom commissions, kindly get in touch with our Concierge at +919833877887 or write to us at support@ekhayahomes.in. 
  • Once your order is dispatched, orders will be delivered between 7 - 10 days

TAXES AND CUSTOM DUTIES FOR INDIAN CUSTOMERS

  • Product Prices displayed are inclusive of all taxes and duties.

TAXES AND CUSTOM DUTIES FOR INTERNATIONAL ORDERS

  • For orders shipped outside India, duties and taxes applicable are borne by the recipient and directly paid to the respective authorities.
  • Cross border orders are shipped to the recipients on a DDU (Delivery Duty Unpaid) basis.
  • Our Logistics service partners may help you with the process of performing all the documentation and duty/taxes/any other levy for some nominal charge. Payment of these at the time of delivery is necessary to pursue your order from customs on arrival. For more information, please write to us at support@ekhayahomes.in. 

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

  • We prioritize partnering with top-tier service providers to ensure your goods reach you safely and promptly. Due to the dynamic nature of each product, shipping costs may vary based on destination, dimensions, and fragility of your order.

ARE THERE EVER ANY ADDITIONAL SHIPPING FEES?

  • Typically, our transparent pricing covers all associated charges. However, in exceptional cases such as handling oversized items or specialized delivery services, additional charges may apply due to the expertise and equipment required.      

MAY I REQUEST FOR AN ESTIMATE ON TRANSPORTATION COSTS

  • Of Course! If you require a transportation quote, you will need to provide your address and zip / pin code to our team via email at support@ekhayahomes.in. We aim to get back to you with an estimate in 1 to 3 working days.

INSURANCE

  • Ekhaya insures each purchase during the time it is in transit until it is delivered to you.
  • We require a signature for any order delivered, at which point responsibility for your purchased goods passes to you.
  • We kindly request an unboxing video to be provided within 24-48 hours of receiving your order(s). If packaging appears tampered or damaged, please refrain from accepting the package.
  • If you've designated a recipient other than yourself for delivery (e.g., as a gift), you acknowledge that their signature, or that of anyone at the delivery address, constitutes evidence of delivery and fulfilment by Ekhaya.

IMPORTANT INFORMATION

  • Order fulfilment times are calculated post order confirmation.
  • Please note that estimated delivery times are provided as a guide and begin from the date of dispatch. Any delays caused by destination customs clearance processes are beyond our control. 
  • We are unable to redirect orders once items have been dispatched.
  • All orders require a signature upon receipt. 
Home Search Products About