Velvet Ivy Sofa & Armchair

Personalization Guarantee

Description

Crafted from solid wood and poplar plywood, the structure is reinforced with a spring system secured by straps, ensuring long-lasting comfort and support. The cushions are elegantly padded with high-density polyurethane foam, topped with Memory Foam® and goose down for an exceptional seating experience. Upholstered in premium leather or fabric, each piece features a distinctively shaped back and armrests, expertly padded with individually crafted panels. The base, armrests, and back are adorned with a sleek zip detail, available in three luxurious finishes: gold, antiqued brass, or black nickel. The feet are finished with a sophisticated matt lacquered beech wood, adding to the piece's refined elegance.

Specifications

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Warranty

DISCLAIMER OF WARRANTIES & LIABILITIES

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on ‘as is’ and ‘as available’ basis without any representation or warranties, express or implied except otherwise specified in writing. without prejudice to the forgoing paragraph, company does not warrant that:
ï this website will be constantly available, or available at all; or
ï the information on this website is complete, true, accurate or non-misleading.
company will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the website. company does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the website; their servers; or electronic communication sent from us are free of viruses or other harmful components.
nothing on website constitutes, or is meant to constitute, advice of any kind. all the products sold on website are governed by different state laws and if company is unable to deliver such products due to implications of different state laws, company will return or will give credit for the amount (if any) received in advance by company from the sale of such product that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on the website. by registering your phone number with us, you consent to be contacted by us via phone calls and/or sms notifications, in case of any order or shipment or delivery related updates. we will not use your personal information to initiate any promotional phone calls or sms.

Other than as required under applicable consumer protection law, under no circumstance will ‘ekhaya’ be liable for any loss or damage caused by a user's reliance on information obtained through the services or a linked site, or a user's reliance on any product or service obtained from the services or a linked site. it is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the services, or obtained from a linked site. please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

limitation of liability

You expressly understand and agree that ekhaya and its subsidiaries, affiliates, directors, officers, employees, agents, partners, content providers and licensors shall not be liable to you or any third party for any of the following types of damages related in any way to our relationship with you (including our products, services, or site content) or third-party materials or web sites: (i) indirect, exemplary, special, incidental, punitive, compensatory or consequential damages, or damages for loss of profits, revenue, data or use, or for cost of procurement of substitute goods or services, incurred by you or any third party, whether in an action in contract or tort, strict liability, negligence or any other legal or equitable theory related to our products or your access to, and use of, our site, services, or any other hyper-linked third party web site (even if ekhaya has been advised of the possibility of such damages).; or (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination).
in no event shall company be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Do you customize Furniture?

Yes, we do customize the furniture in terms of size, materials, finishing and design.

Shipping and GST included in the price mentioned, Any Hidden charges?

Offered prices are exclusive of GST and shipping. Taxes and Shipping costs are calculated at the time of check-out. Additional installation charges (if any), are calculated subject to your service location, as determined by the provided pin code.

Is it possible for me to avail input tax credit for the GST paid on your products?

Yes, you may be eligible to claim input tax credit for the GST paid on our products, subject to compliance with GST regulations. We recommend consulting with your tax advisor or financial expert for personalized guidance.

Do you use solid wood in your products?

Yes, we use solid wood which is legally procured from well-organized forests and farms. We also use Marine Grade Plywood for cabinets and HDHMR for shutter fronts or subject to design requirements.

What is the delivery time?

We generally deliver our products in 6 weeks. When you order from our website, we ensure that the order gets processed within 3 working days and gets delivered within the delivery time of the product, mentioned while confirming the order. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.

What is the delivery time for customized products?

The delivery of Customized products depends on quantity and design. Normally we deliver customized products within 6 weeks whereas bulk orders may take 10 to 12 weeks.

What are your payment methods?

We allow all payment methods like online transfer direct to our bank, payment on our website, internet banking, Credit card, debit card, and EMI option is also available. COD is not available at the moment.

Delivery PIN codes?

We deliver in all metro cities, Tier 1 and Tier 2 cities, Submit your pin code here and check

For your own question feel free to comment, we will be happy to assist you. Or make a call at 9833877887

Does Delivery and GST amount inclusive in mentioned prices?

No, offered prices are exclusive of GST and Shipping.

How do I track my order?

You can track your order by login to your account on our website, you can get an update by calling at 9833877887 or by email to support@ekhayahomes.in.

What should I check when the product is delivered to me?

Please check for all the following below:

Please make sure you are video recording the unpacking of materials received.
Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer/insect infestations.
For all products that involve assembly, please ensure that the assembly of the product is done only by ekhaya appointed installation team, to ensure valid warranty of the product.
Wood has natural qualities such as differing grain patterns, minimal stain differences, and small knots. Knots that alter the structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on the hardwood products.

What if I have received a damaged product?

We work with highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please get in touch with us on our customer care number or write to us at support@ekhayahomes.in, Our team will assess the damage and revert within 1-2 working days with a solution. We will either replace the piece or take any other corrective measures to solve the problem.

Do I need to submit any document for products to be delivered to my address?

Generally, there is no need to submit any document for the shipping or delivery of your products. However, if you require a GST invoice, the same should be correctly mentioned while placing the order.

Do you ship internationally?

Yes, ekhaya ships items outside of India at additional cost in selected European Countries, Australia, the Middle East & USA. Also, ekhaya allows you to make purchases for your loved ones in India from anywhere in the world by using your international credit/ debit cards.

How do I change my shipping address after my order has been placed?

Kindly call our Customer Care Team on +91 9833877887 (Monday – Friday, 10 AM - 6 PM) or email us at support@ekhayahomes.in to confirm your new shipping address. Shipping address cannot be changed after intimation of delivery. For such a request, additional charges will apply if they exceed the scope of our standard service.

Am I required to produce the E-Way Bill or provide any documentation for it?

According to GST regulations, any shipment exceeding Rs. 50,000 necessitates an E-Way bill for transportation, both intra and inter-state. Hence, if your shipment exceeds Rs. 50,000, an E-Way bill will be mandatory. If you're purchasing our products for personal use, to ensure compliance with GST regulations, kindly furnish us with your PAN card and Aadhar Card details. Conversely, if you're procuring products for your business and need billing in your company's name, please provide us with your GST number and billing address.

Can I cancel an order?

No, we do not have a cancellation policy. Since all products are custom-made, once an order is confirmed and the payment is processed, all sales are final. We cannot accept cancellations or issue refunds.

What warranty does ekhaya have for its products?

The warranty we offer differs from product to product, based on the materials used. You can find warranty details on our website or by contacting us on 9833877887 or email support@ekhayahomes.in for more details.

Velvet Ivy Sofa & Armchair